LEGAL TERMS, PRIVACY POLICY & REFUND POLICY
True North Marketing
Last Updated: 11/25/25
This document governs the use of services, websites, and communications provided by True North Marketing (“Company”, "we", "us", "our"). By using our services or website, submitting payment, signing a proposal, or communicating with us, you acknowledge full understanding and acceptance of all terms below.
TERMS & CONDITIONS
1. SERVICES
True North Marketing provides digital services including but not limited to:
Website development and hosting
Monthly website subscription plans
Digital advertising management
SEO services
CRM systems and automation
Funnels and landing pages
Branding and creative work
Consulting and strategy
Custom software integrations
Services are provided “as-is” unless otherwise stated in writing.
2. PAYMENTS
All pricing is agreed upon before service begins.
Monthly subscriptions are billed in advance and renew automatically.
Late payments may result in suspended services, disabled websites, or access revocation.
Accounts past due may incur late fees of up to 5% per month and be sent to collections.
3. NO GUARANTEES
We do not guarantee:
Rankings
Leads
Revenue
ROI
Conversions
Advertising performance
Traffic
Business success depends on many variables beyond our control.
4. REFUNDS & CANCELLATION
Refunds
All sales are final once work starts.
Subscriptions
Cancel with 30 days written notice. No partial refunds.
5. OWNERSHIP
All materials remain property of True North Marketing until paid in full.
Clients receive usage rights after final payment, except for our internal systems, frameworks, templates, code libraries, or automation tools.
6. WEBSITE HOSTING
We do not guarantee uptime, speed, or security.
We are not liable for:
Data loss
Hacking
Downtime
Platform outages
Third-party failures
Plugin issues
Clients are responsible for backups unless otherwise stated.
7. CLIENT RESPONSIBILITY
Client is responsible for:
Providing accurate information
Approvals and content
Legal compliance
Advertising claims
Delays caused by client do not justify refunds.
8. CONTENT & LEGAL COMPLIANCE
Client is responsible for all content, advertising claims, and legal compliance. We are not liable for regulatory issues.
9. LIMITATION OF LIABILITY
We are not liable for:
Lost income
Reputation damage
Legal penalties
Business interruptions
Financial losses
Maximum liability is limited to fees paid in the last 30 days.
10. INDEMNIFICATION
Client agrees to defend and hold True North Marketing harmless against any claims resulting from their business, content, or advertising.
11. TERMINATION
Services may be terminated immediately for:
Non-payment
Abuse
Illegal requests
Violation of terms
No refunds are owed upon termination.
12. FORCE MAJEURE
We are not responsible for service failures caused by:
Natural disasters
Power outages
Government action
Internet failure
Payment processor issues
13. CONFIDENTIALITY
We take reasonable steps to secure your data but cannot guarantee total security.
14. NON-DISPARAGEMENT
Clients agree not to post false or damaging statements about the Company.
15. DISPUTE RESOLUTION
All disputes resolve via:
✅ Binding arbitration
✅ Governing law: British Columbia, Canada
✅ Venue: Vancouver, BC
16. RELATIONSHIP
No partnership, employment, or joint venture is created.
17. MODIFICATIONS
We reserve the right to update this policy at any time.
18. ENTIRE AGREEMENT
This document is the entire agreement between parties.
19. SEVERABILITY
Invalid provisions do not affect remaining terms.
20. ACCEPTANCE
Use of services or payment confirms acceptance.
PRIVACY POLICY
INFORMATION WE COLLECT
We collect:
Name
Email
Phone
Billing data
IP address
Device data
Communications
Website usage data
HOW WE USE IT
We use your data to:
Deliver services
Process billing
Contact you
Improve our systems
Send promotions
Fulfill legal requirements
HOW WE COLLECT IT
Via:
Forms
Cookies
Email
CRM
Tracking scripts
Third-party software
SHARING DATA
We share data only with:
Payment processors
Advertising platforms
Hosting providers
Internal team
Law enforcement if required
We do not sell personal data.
STORAGE & SECURITY
We use reasonable protection but cannot guarantee immunity from breach.
DATA RETENTION
Data is retained only as long as required.
THIRD-PARTY LINKS
We are not responsible for external websites.
YOUR RIGHTS
Request access, updates, or deletion of your data by contacting:
[[email protected]]
CHILDREN
We do not knowingly collect data from minors (under 18).
POLICY UPDATES
Privacy Policy may change without notice.
CONTACT
True North Marketing
[2-2804 13 Ave SE, Calgary, AB, t3v2b6 ]
[[email protected]]
[778-240-0181]
REFUND POLICY
ALL SALES FINAL
All services are non-refundable once work begins.
NO PERFORMANCE GUARANTEE
Refunds are not issued due to:
Poor results
Dissatisfaction
Expectation mismatch
Business loss
Strategy outcome
SUBSCRIPTIONS
Subscription billing is non-refundable once charged.
Cancel 30 days in advance.
TERMINATION
No refunds if service is terminated for violations.
CHARGEBACKS
Unauthorized chargebacks may result in:
Account closure
Collections
Legal recovery of funds
Processing fees
LEGAL EXCEPTIONS
Refunds are provided only if required by law.
CONTACT
Billing support:
📧 [[email protected]]